JavaScript seems to be disabled in your browser.

You must have JavaScript enabled in your browser to utilize the functionality of this website. Click here for instructions on enabling javascript in your browser.

Free delivery across the UK. For discounts and purchase history please login

Dispatch

We offer a range of worldwide delivery services and the opportunity to select your preferred postage option. We offer FREE posting for items sent within the UK via our Free Delivery option, for all UK orders. Combined with our pricematched special offer titles this makes for a fantastic secret, for shoppoers in the know!
Special offers are priced to beat all our own highly competitive offerings on eBay, Amazon and the like - with a lower overall price, no P&P, no extras.

Please note that free delivery is not prioritised, and while we do send ASAP, its the last lot on the dispatch benches to go in mailsacks: This may occassionally mean a days lead-time at peak periods.
We reserve the right to (and regularly do) upgrade postage on orders. Some items may be sent via Parcelforce courier, or tracked / signer-for, at our discretion. As such, a daytime (09:00 - 17:00) delivery address is expected. Items sent under the Supersaver Delivery option are expected to be dispatched within 5 working days after receipt of the order, but are frequently dispatched within 48 hours.

We use our judgement on whether to split packages or not, please leave a note if you prefer a single order package or immediate dispatch.

We aim to dispatch priority items the same working day, upon receipt of your order, but we cannot guarantee this, especially at busy times of the year. Both Post and Courier items are collected daily onsite (Monday to Friday)... so in the worst case, orders placed after 3pm on a Friday will not be processed until the following Monday morning.

All current options will be shown on checkout. You must be logged in to your account for advanced options.

All books are dispatched in boarded envelopes, or appropriate packaging ie boxes to protect the item in transit.
Instruments and high-value items are sent via courier for insured, guaranteed delivery; A next day (24) service is usually used.

Delivery Rates

We will do our best to deliver within specified timescales. Most customers find our services extremely fast and reliable.
Insurance is automatic on all courier and postal deliveries, and proof of posting is collected for all mail items as a matter of course. Most orders are sent using Royal Mail services, (see here) as follows;

  • RM 24 has a 93% next day target (1-3 working day expectation)
  • RM 24 has a 98% 2 day target (2-5 working day expectation)
  • EU Airmail has a 3 day target (3-5 working day expectation)
  • Worldwide Airmail 5 day target (5-7 working day expectation)
Delivery rates are not a guarantee, they are estimates. Please remember that actual delivery rates vary, and at peak periods will take longer in general.
At Christmas in particular, the RM targets for delivery rates are suspended by OFCOM, and do not apply, with typically 50% of RM24 services arriving next day.

Returns

We will refund item cost upon return of an unused item: For DVDs and CDs this means the shrink wrap must be intact, and for instruments and books there must be no visible signs of wear or use.

You should be able to use the RMA system from within your account to inform us of a return, if not please contact us or send back with;

  • An order id (as given on the cofirmation email and on the address label)
  • Your details (name & email for refunds, name and address for replacements)
Return postage costs for unwanted items must be paid for by you, the buyer.
Tracked returns for unwanted items cost £2.80.
For items above £250 in value or larger than the post can handle, please contact us to arrange a courier collection, costing £10.
These fees are taken from your refund, once we receive a return.

In the event of an issue, we will refund both the item cost and any delivery costs incurred where an item is delivered not as described. We make sure you are not of pocket from any problem.

We may not accept returns or refunds without prior contact; email first to avoid disappointment.

Publishers
We Accept

  • Paypal
    (& login via Paypal)
  • Card Payments
    (via a top gateway)

Plus: UK postage is free
(and included in all prices shown)

Currencies