Returns and postage costs
We trade according to UK law, and our policies are in line with UK distance selling regulations.
We try to trade fairly, in every sense of that phrase:
If there is a fault caused by us, we will fix it, or refund you the order.
If customers make an honest mistake in ordering, or don't like something on arrival, they are liable for return costs on items,
and for anything else we do our best to help where we can.
That means we give a 30 day, generous return window, refund/replace [at your choice] items which are not fit for purpose, but cannot accept CD or DVDs for return if opened.
Sadly, we cannot compensate for late or missing deliveries; we can only refund orders, at most.
Please don't expect re-issues to go special delivery, either; all re-issues are automatically set to 24h services, and that is as much as we can do.
We expect to honour all purchases, even at our loss; but sales orders may be cancelled, refund guaranteed.
We only mention this in the unlikely event of inappropriate conduct (as below) or suspicious purchase activity.
We cannot accept:
- being rude to staff
- demanding more than the order
- ie upgrades you aren't entitled to
- or unfeasible deadlines
- refusal to terms
- deliberate false information
Instore Prices are RRP
In order to keep a catalogue, and show prices for anyone browsing we charge RRP (minus a pound for collection for anything over £5).
We show the price you pay (RRP - £1) marked on each item on display instore.
You may find a small difference in price if you order online via the website - usually in your favour, but sometimes not as we have to take delivery into account.
Please browse the website first if this is an issue!
You could always order on your phone while instore, then ask to collect, if it saves a pound or two...
Invocies and VAT receipts
We use electronic invoices as a condition of sale. You can print your own hardcopy once logged in if required.
These should comply as VAT invoices, but instore or via email we can give a seperate VAT invoice.
Orders are not contractually binding in the same way as a service agreement.
We cannot expect 100% efficiency, and don't allow penalty fees.
Timescales in particular, relying on staffing, pristine stock, and handling in transit, are guidelines.
- once again, we don't entertain penalties. A full refund of payment is the maximum compensation, under guarantee.
Finally: We reserve the right to refuse to trade with individuals or businesses at our discretion.