, via Protx or Payapl, Nochex,
Personal Cheque, or Postal Order accepted. Card payments over the phone
are also welcome, on 0845 643 0961.
Delivery locations
Worldwide on most items - please ask if
unsure of costs.
Postage & packaging
We offer free postage on non priority
orders. Items requiring First Class post, or Next Day delivery
are charged per weight. Charges start at 99p.
Multiple items will be dispatched together where possible, and
postage will be upgraded or refunded as appropriate.
Large consignments will be sent via courier at fixed costs.
Customer service & return
policy
We will refund item cost
upon safe return of an unused item. Original and return postage costs
will be lost.
For most CD & DVD items this means the shrink wrap must be intact,
and for instruments and books there must be no signs of wear or
use.
We will refund the both item and postage incurred where an item is
delivered not-as-described.
We do not accept returns or refunds without prior consultation:
please email or telephone first to avoid dissapointment.
Instrument guarantee
We guarantee all instruments for one whole
year, and deliver them play-ready.
As such, some instruments will be briefly play-tested before dispatch
to ensure correct tuning. Please ask if you wish to ensure this service
is undertaken before dispatch.
The spirit of the guarantee is to keep customers happy using MJB
instruments, and all reasonable steps are undertaken with that in mind.
This does not affect your statutory rights.